Privacy Policy

1. Information We Collect

When you contact Kipp's Towing by phone, text, or through our website, we may collect:

• Your name
• Phone number
• Email address (if provided)
• Location and service address
• Vehicle information (make, model, license plate)
• Details about the service you need

2. How We Use Your Information

We use the information we collect to:

• Dispatch towing and roadside assistance to your location
• Communicate with you about your service request
• Send invoices, receipts, or service confirmations
• Respond to questions or follow-up requests
• Improve our services and customer experience

3. Information Sharing

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

• With our drivers and dispatchers to fulfill your service request
• With third-party service providers who assist in operating our business (e.g., payment processing)
• When required by law or to protect our rights and safety

4. Data Retention

We retain your information only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable law. Service records are typically retained for tax and business record-keeping purposes.

5. Cookies & Website Analytics

Our website may use basic analytics tools that place cookies in your browser to help us understand how visitors use our site. These cookies do not contain personally identifiable information. You can disable cookies in your browser settings at any time.

6. Third-Party Links

Our website may link to third-party sites (such as Facebook or Google). We are not responsible for the privacy practices of those sites and encourage you to review their policies.

7. Your Rights

You have the right to request access to the personal information we hold about you, and to ask that it be corrected or deleted. To make such a request, please contact us using the phone number below.

8. Changes to This Policy

We may update this privacy policy from time to time. Changes will be posted on this page with an updated effective date.